Effective Date: 1 June 2025
At POSTKI Travel and Tours Pte Ltd (“POSTKI,” “we,” “us,” or “our”), we are deeply committed to protecting your personal data and privacy as you navigate our online travel booking platform. As an extension of our legacy of trust and reliability, we understand the importance of safeguarding the information you entrust to us when booking your purposeful journeys. This Privacy Policy outlines how we collect, use, disclose, and manage your Personal Data when you use our online services, in compliance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
By accessing, browsing, using our website, or making any booking through our online platform, you agree and consent to POSTKI Travel and Tours Pte Ltd, as well as our respective representatives and/or agents, collecting, using, disclosing, and sharing your Personal Data in accordance with this Privacy Policy.
1. Collection of Personal Data
We collect Personal Data that helps us provide you with seamless, memorable, and enriching online travel booking experiences. This data may include, but is not limited to:
Identity Data: Name, passport/identification number, date of birth, gender, nationality.
Contact Data: Email address, phone number, mailing address.
Travel Data: Travel itinerary, booking details, dietary requirements, health information relevant to travel (e.g., for accessibility needs or medical emergencies), visa information, frequent flyer numbers.
Financial Data: Credit card details or other payment information (processed securely via trusted payment gateways; we do not store full credit card numbers on our servers).
Interaction Data: Information you provide when you communicate with us through online forms, chat services, respond to surveys, or participate in online promotions.
Technical Data: IP address, browser type, operating system, website usage data (via cookies and analytics tools), device information, referring URLs. This data is collected automatically as you interact with our platform.
Login Credentials: Username and password for your online account.
We collect Personal Data directly from you when you:
Make a booking or inquiry through our website.
Register for an account on our online platform.
Subscribe to our newsletters or online marketing communications.
Participate in our online surveys, promotions, or virtual events.
Communicate with us via our website’s chat function, email, or social media.
Submit feedback or complaints via our online forms.
2. Purposes for Collection, Use, and Disclosure
We collect, use, and disclose your Personal Data for the following purposes:
To Facilitate Your Online Travel Bookings: Processing your travel arrangements, including booking flights, accommodations, tours, and transfers with airlines, hotels, tour operators, and other service providers via our platform.
To Provide Online Customer Service: Responding to your inquiries, requests, and feedback submitted through our website, and providing necessary support before, during, and after your travels.
To Manage Your Online Account: Administering your online account, including managing your profile, booking history, and preferences.
To Personalize Your Online Experience: Tailoring our website content, services, and offers to your preferences and browsing history, ensuring your journey is deeply personal from the moment you visit our site.
For Marketing and Communications: Sending you targeted updates, promotions, and information about our products, services, and upcoming events that may be of interest to you, based on your online activity and preferences. You may opt-out of marketing communications at any time.
For Operational and Business Needs: Performing internal administration, online data analysis, research, and continuously improving our website’s functionality, services, and security.
For Legal and Regulatory Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests (e.g., immigration requirements, online transaction reporting).
To Enhance Online Safety and Security: Protecting our website, travelers, and staff against fraud, cyber threats, and unauthorized access.
3. Consent
By providing your Personal Data to us through our online platform, you consent to our collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy. Where required by law, we will obtain explicit consent for specific uses or disclosures, especially for sensitive data.
You may withdraw your consent for us to collect, use, or disclose your Personal Data at any time by contacting our Data Protection Officer. Please note that withdrawing consent may affect our ability to provide you with certain services through our platform.
4. Disclosure of Personal Data
We may disclose your Personal Data to the following parties, where necessary and relevant to the purposes outlined above:
Travel Service Providers: Airlines, hotels, car rental companies, ground operators, and other third-party suppliers involved in your travel arrangements that you book through our platform.
Third-Party Service Providers: Vendors who provide services on our behalf, such as payment gateway providers, cloud hosting services, IT support, marketing automation platforms, and website analytics providers. These providers are obligated to protect your data.
Affiliated Companies: Entities within the POSTKI group of companies, including POSTKI Logistics, to support our business operations and shared services, ensuring a holistic customer experience.
Governmental and Regulatory Authorities: As required by law or to comply with legal obligations, such as immigration, customs authorities, or cybersecurity agencies.
Other Parties: With your explicit consent or as permitted or required by law.
5. Accuracy of Personal Data
We strive to ensure that your Personal Data is accurate and complete, especially for booking purposes. We encourage you to promptly inform us of any changes to your Personal Data via your online account settings or by contacting our Data Protection Officer.
6. Protection of Personal Data
We implement robust administrative, physical, and technical security measures to protect your Personal Data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks, particularly in our online systems. This includes encryption (SSL/TLS) for data transmission, access controls, and regular security audits. We regularly review and enhance our security practices to adapt to evolving threats.
7. Retention of Personal Data
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws. This includes retaining data for booking records, legal obligations, and dispute resolution. When your Personal Data is no longer required, we will securely dispose of or anonymize it.
8. Access and Correction
You have the right to request access to and correction of your Personal Data held by us. To do so, please submit a written request to our Data Protection Officer. We may charge a reasonable fee for processing your access request, as permitted by PDPA.
9. Data Transfer Outside Singapore
In order to provide our online booking services and facilitate your travel arrangements, your Personal Data may be transferred to and processed in countries outside Singapore where the travel services are provided (e.g., to airlines or hotels in other countries). We will take reasonable steps to ensure that any such transfer complies with the PDPA and that your Personal Data remains protected through appropriate safeguards.
10. Cookies and Other Technologies
Our website uses “cookies” and similar web technologies (e.g., pixel tags, web beacons) to enhance your online browsing experience, analyze website traffic, remember your preferences, and personalize content and advertising. You can manage your cookie preferences through your browser settings or via our website’s cookie consent banner. Please note that disabling certain cookies may affect the functionality of our online platform.
11. Third-Party Websites
Our website may contain links to third-party websites (e.g., airline sites, hotel portals). This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their data practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our online services, or legal requirements. We will post any updates on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions about this Online Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact our Data Protection Officer:
Data Protection Officer
AKMAL SAADAH BINTE AHMAD
Email: ada@theadadigital.com
Phone: +65 9222 9779
Address: 2 Venture Drive #14-02 Vision Exchange Singapore 608526
We are here to support you and ensure your privacy is respected as you journey with us.
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