Effective Date: 1st June 2025
At PosTKI Travel and Tours Pte Ltd (“PosTKI,” “we,” “us,” or “our”), we are deeply committed to protecting your personal data and privacy. As an extension of our legacy of trust and reliability, we understand the importance of safeguarding the information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and manage your Personal Data in compliance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to PosTKI Travel and Tours Pte Ltd, as well as our respective representatives and/or agents, collecting, using, disclosing, and sharing your Personal Data in accordance with this Privacy Policy.
1. Collection of Personal Data
We collect Personal Data that helps us provide you with seamless, memorable, and enriching travel experiences. This data may include, but is not limited to:
Identity Data: Name, passport/identification number, date of birth, gender, nationality.
Contact Data: Email address, phone number, mailing address.
Travel Data: Travel itinerary, booking details, dietary requirements, health information relevant to travel (e.g., for accessibility needs or medical emergencies), visa information, frequent flyer numbers.
Financial Data: Credit card details or other payment information (processed securely).
Interaction Data: Information you provide when you communicate with us, respond to surveys, or participate in promotions.
Technical Data: IP address, browser type, operating system, website usage data (via cookies).
We collect Personal Data directly from you when you:
Make a booking or inquiry through our website, phone, email, or in person.
Register for an account on our website.
Subscribe to our newsletters or marketing communications.
Participate in our surveys, promotions, or events.
Communicate with us via social media or other platforms.
Submit feedback or complaints.
2. Purposes for Collection, Use, and Disclosure
We collect, use, and disclose your Personal Data for the following purposes:
To Facilitate Your Travel Bookings: Processing your travel arrangements, including booking flights, accommodations, tours, and transfers with airlines, hotels, tour operators, and other service providers.
To Provide Customer Service: Responding to your inquiries, requests, and feedback, and providing necessary support during your travels.
To Manage Your Account: Administering your online account, including managing your profile and preferences.
To Personalize Your Experience: Tailoring our services and offers to your preferences, ensuring your journey is deeply personal.
For Marketing and Communications: Sending you updates, promotions, and information about our products, services, and upcoming events that may be of interest to you. You may opt-out of marketing communications at any time.
For Operational and Business Needs: Performing internal administration, data analysis, research, and improving our services, website, and security.
For Legal and Regulatory Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests (e.g., immigration requirements).
To Enhance Safety and Security: Ensuring the safety of our travelers and staff, and preventing fraud.
3. Consent
By providing your Personal Data to us, you consent to our collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy. Where required by law, we will obtain explicit consent for specific uses or disclosures.
You may withdraw your consent for us to collect, use, or disclose your Personal Data at any time by contacting our Data Protection Officer. Please note that withdrawing consent may affect our ability to provide you with certain services.
4. Disclosure of Personal Data
We may disclose your Personal Data to the following parties, where necessary and relevant to the purposes outlined above:
Travel Service Providers: Airlines, hotels, car rental companies, ground operators, and other third-party suppliers involved in your travel arrangements.
Third-Party Service Providers: Vendors who provide services on our behalf, such as payment processors, IT support, marketing agencies, and data analytics providers. These providers are obligated to protect your data.
Affiliated Companies: Entities within the PosTKI group of companies, including PosTKI Logistics, to support our business operations and shared services.
Governmental and Regulatory Authorities: As required by law or to comply with legal obligations, such as immigration or customs authorities.
Other Parties: With your consent or as permitted or required by law.
5. Accuracy of Personal Data
We strive to ensure that your Personal Data is accurate and complete. We encourage you to promptly inform us of any changes to your Personal Data by contacting our Data Protection Officer.
6. Protection of Personal Data
We implement robust administrative, physical, and technical security measures to protect your Personal Data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. We regularly review and enhance our security practices.
7. Retention of Personal Data
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws. When your Personal Data is no longer required, we will securely dispose of or anonymize it.
8. Access and Correction
You have the right to request access to and correction of your Personal Data held by us. To do so, please submit a written request to our Data Protection Officer. We may charge a reasonable fee for processing your access request.
9. Data Transfer Outside Singapore
In order to provide our services, your Personal Data may be transferred to and processed in countries outside Singapore where the travel services are provided. We will take reasonable steps to ensure that any such transfer complies with the PDPA and that your Personal Data remains protected.
10. Cookies and Other Technologies
Our website may use “cookies” and other web technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact our Data Protection Officer:
Data Protection Officer
AKMAL SA’ADAH BINTE AHMAD
Email: ada@theadadigital.com
Phone: +65 9222 9779
Address: 2 Venture Dr, Level 14 Vision Exchange, Singapore 608526
We are here to support you and ensure your privacy is respected.
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